Streamline IT
Operations
Xcelocloud Advanced Engineering offers reactive break/fix engineering and proactive advisory support for leading enterprise platforms. Our team consists of expert-level engineers at level 3 and level 4, utilizing mature enterprise-focused processes. All Advanced Engineering services are designed to be white-labeled and serve as an extension of your team.
Core Service Options
Reactive Support
Break/fix support for multiple OEMs
Proactive Support
Advisory, guidance, design, and more
Assigned Support Account Team
Day-to-day service delivery
Optimized Service Options
Advanced Dedicated Engineering
Dedicated engineers assigned to your customer for a defined period
Advanced Dedicated Development
Dedicated development support for the design and lifecycle of a project
Access Engineering
Functional resources for hands-on support delivery
Monitoring
Cloud and on-prem application monitoring and reporting
Benefits
- Simply Vendor Management
- Save on IT Costs
- Faster MTTR
- Enhance User Experience
- Optimize Resource Utilization
- Improve IT Efficiencies
Choose Your Brand Approach
These valuable advanced engineering services can be delivered with your brand or ours. Our Multi-Vendor Support Service, MVSS365, is designed to fit your preferred strategy. Current partners have seen success with both approaches, and we have the numbers to prove it.
