What We Do
WE SOLVE MODERN IT CHALLENGES.
IT teams face immense pressure to integrate various technologies to meet business demands.
Multi-vendor, not multiple vendor
CIOs and CTOs find managing multiple vendor support programs lacks agility and accountability, causing critical IT challenges. The results can be recurring issues and escalations, wasting time and resources for enterprises.
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IT leaders are looking for agility and flexibility and for a strategic partner.
— Intelligent CIO
— Ethan Blodget, EVP, Customer Experience
Xcelocloud Multi-Vendor Support Services
- XceloHub
XceloHub
For our multi-vendor support operations, XceloHub is a single access point and orchestration platform.
Advanced Support
Xcelocloud Advanced Support provides a wide range of services, such as global service desk, help desk, remote monitoring and management, and security operations
Advanced Engineering
Xcelocloud Advanced Engineering offers reactive break/fix engineering and proactive advisory support for leading enterprise platforms and providers.
Strategic Services
Xcelocloud leverages our advanced engineering and project management teams to deliver project-based initiatives, including complex migrations, technology refreshes, and more.
Product Development
Xcelocloud creates white-label, co-branded, and custom products to help our partners and their customers create new lines of business.
Be A Strategic Partner for your Customers
Xcelocloud Multi-Vendor Support Services Deliver Business Success
Simplifies Vendor Management
Xcelocloud centralizes multi-vendor support for streamlined technology management.
Delivers Comprehensive Expertise
Xcelocloud provides expert, holistic multi-vendor support and troubleshooting.
Resolves Issues Faster
Xcelocloud ensures swift issue resolution, minimizing downtime and disruptions.
Guarantees Enhanced Flexibility
and Scalability
Xcelocloud ensures seamless scalability and flexibility for evolving businesses.
Optimizes Costs
Xcelocloud consolidates vendors, reducing costs and improving efficiency.
Delivers Proactive Maintenance and Monitoring
Xcelocloud’s proactive monitoring prevents failures, enhancing performance
and asset lifespan.
Break Down Multi-Vendor Silos
Regardless of the customer’s requirements, they are supported by the same Engineering POD and our integrated management platform, XceloHub. This ensures operational efficiency and effectiveness across multiple enterprise vendors. Xcelocloud promotes collaboration and adds value by improving interoperability in traditionally siloed organizations.
What is a POD?
definition a : A group of engineers assigned to a customer for the duration of a support contract, providing case ownership and consistent support experience. Dedicated engineering PODs simplify support and improve user experience by immediately connecting IT users to senior engineers.