Advanced Support Services
UP YOUR GAME WITH COMPREHENSIVE GLOBAL SUPPORT.
Enhance IT Administration
Xcelocloud Advanced Support provides a wide range of services, such as global service desk, help desk, remote monitoring and management, and security operations, all available on a single platform. These services include planning, design, implementation, configuration, custom development, and support. All programs are designed to be white-labeled and act as an extension of your team.
Core Service Options
Reactive Support
Break/fix support for multiple OEMs
Proactive Support
Advisory, guidance, design, and more
Assigned Support Account Team
Day-to-day service delivery
Service Options
Global Service Desk
24/7 service desk support from remote Level 1 and Level 2 resources utilizing multi-language and globally distributed support centers
Remote Monitoring and Management
Efficient management and monitoring of essential IT components, spanning hardware, software, networks, devices, databases, applications, storage, and security
Field Operations
Global field services with a dispatch operating system that integrates with existing service management software
Benefits for Your Customers
- Cost Efficiency
- Flexible Scaling
- Access to Specialized Expertise
- 24/7 Global Coverage
- Focus on Core Competencies
- Proactive Issue Resolution
- Resource Optimization
- Enhanced Security and Compliance