Advanced Support Services


Enhance IT Administration

Xcelocloud Advanced Support provides a wide range of services, such as global service desk, help desk, remote monitoring and management, and security operations, all available on a single platform. These services include planning, design, implementation, configuration, custom development, and support. All programs are designed to be white-labeled and act as an extension of your team.

Core Service Options

Reactive Support

Break/fix support for multiple OEMs

Proactive Support

Advisory, guidance, design, and more

Assigned Support Account Team

Day-to-day service delivery

Service Options

Global Service Desk

24/7 service desk support from remote Level 1 and Level 2 resources utilizing multi-language and globally distributed support centers

Remote Monitoring and Management

Efficient management and monitoring of essential IT components, spanning hardware, software, networks, devices, databases, applications, storage, and security

Field Operations

Global field services with a dispatch operating system that integrates with existing service management software

Benefits for Your Customers

Let’s see what we can do together

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