Streamline IT
Operations
Xcelocloud Advanced Engineering offers reactive break/fix engineering and proactive advisory support for leading enterprise platforms. Our team consists of expert-level engineers at level 3 and level 4, utilizing mature enterprise-focused processes. All Advanced Engineering services are designed serve as an extension of an organization’s IT team.
Core Service Options
Reactive Support
Break/fix support for multiple OEMs
Experts On-Demand
Advisory, guidance, design, and more
Assigned Support Account Team
Day-to-day service delivery
Optimized Service Options
Advanced Dedicated Engineering
Dedicated engineers assigned to your customer for a defined period
Advanced Dedicated Development
Dedicated development support for the design and lifecycle of a project
Access Engineering
Functional resources for hands-on support delivery
Direct to Engineer Fast Routing
SLA-backed engineering engagement for pre-determined applications or products.
Benefits
- Simply Vendor Management
- Save on IT Costs
- Get Faster MTTR
- Enhance User Experience
- Optimize Resource Utilization
- Improve IT Efficiencies
Choose Your Brand Approach
These valuable advanced engineering services can be delivered with your brand or ours. Our Multi-Vendor Support Service, MVSS365, is designed to fit your preferred strategy. Current partners have seen success with both approaches, and we have the numbers to prove it.
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Contact a Multi-Vendor Support Expert
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