Senior Program Manager

Senior Program Manager, Infrastructure Modernization
Xcelocloud (XC) | Remote (U.S.-based) | Full-Time
About the Role

Xcelocloud (XC) is seeking a Senior Program Manager to lead end-to-end delivery
of high-visibility Infrastructure Modernization Programs spanning global
architecture transformation, large-scale infrastructure modernization, enterprise
identity, applications, and design.

This is a senior, client-facing leadership role with full accountability for program
governance, executive communication, cross-workstream coordination, timeline
management, and delivery outcomes. The successful candidate will serve as the
client’s primary escalation point and XC’s most senior delivery lead throughout
the engagement.

This is not a coordination-only role. We are looking for a program leader who can
operate confidently with both engineering teams and executive stakeholders,
manage delivery in a fixed-price environment, and keep a multi-workstream
modernization effort on track.

What You’ll Lead

This program manager role includes managing multiple coordinated
workstreams running in phased overlap. Each of the workstreams are supported
by project managers, your role is critical to the program success.

Key Responsibilities
Program Governance & Executive Leadership
 Own overall delivery across all three workstreams
 Lead monthly executive briefings with the client CIO and executive sponsor
 Facilitate quarterly steering committee reviews
 Maintain and actively manage the program RAID log
 Escalate material risks, timeline issues, and dependency conflicts with
clear recommendations
Cross-Workstream Coordination
 Build and maintain the integrated master program timeline
 Coordinate dependencies across backup, server, and identity workstreams
 Lead weekly syncs with workstream project managers
 Ensure critical milestones stay aligned
 Manage sequencing, handoffs, and operational readiness across parallel
phases

Client Relationship Management
 Serve as the primary client-facing program lead
 Build strong relationships with executive and operational stakeholders
 Track and drive client-side commitments including access provisioning,
change control, and response SLAs
 Surface blockers early and drive resolution before they become escalations
Delivery Oversight & Financial Management
 Monitor weekly hours burn and budget posture by workstream
 Manage risk buffer consumption and escalate when necessary
 Own milestone readiness and billing gate coordination
 Lead change request management for scope, access, and timeline impacts
Reporting & Documentation
 Deliver polished weekly status reports, monthly executive decks, and
quarterly steering materials
 Oversee completion of major program deliverables, including runbooks,
assessment documents, disposition matrices, and compliance artifacts
 Ensure as-built documentation and closeout materials are complete and
transitioned appropriately

Required Qualifications
Program Leadership
 7+ years of progressive program/project management experience in
enterprise IT infrastructure, cloud, or managed services
 Proven success leading multi-workstream, multi-million-dollar programs
 Experience managing delivery against hard contractual, regulatory, or end-
of-support deadlines
 PMP, PgMP, or equivalent certification strongly preferred
Technical Fluency
You do not need to be hands-on engineering every solution, but you must be
technically credible across:
 Windows Server infrastructure
 Backup and recovery platforms, especially Veeam
 Active Directory / identity environments, including multi-forest complexity
 Cloud infrastructure, especially Azure and AWS
 Cybersecurity and resilience concepts, including immutable backup and
unsupported OS risk
Tooling Experience
Hands-on experience with:
 Microsoft Project
 ITSM
 Salesforce or similar CRM / engagement tracking platform
 Microsoft 365 (Teams, SharePoint, Excel, PowerPoint)
Executive Presence
 Experience serving as the primary client interface for complex enterprise
programs
 Strong facilitation skills with both technical teams and executive
stakeholders
 Exceptional written communication and presentation skills
 Ability to manage client expectations firmly, diplomatically, and proactively
Preferred Qualifications
 Experience leading enterprise Veeam deployment programs
 Familiarity with Active Directory consolidation, identity modernization, or
M&A environments
 Experience in managed services, professional services, or consulting
delivery models
 Exposure to Azure migration / lift-and-shift programs
 Experience coordinating global field services across distributed sites
 ITIL or similar service management framework familiarity
 Background in regulated or audit-sensitive environments
Schedule Flexibility
This role requires meaningful flexibility during active delivery phases.
After-hours coordination will be needed for:
 global cutovers
 overnight maintenance windows
 server upgrade and migration events
 critical delivery milestones during high-tempo phases
This is not a 24/7 on-call role, but candidates must be comfortable owning
escalations during scheduled change windows and critical execution periods.
Why Join Xcelocloud
Xcelocloud is a technology services firm focused on enterprise infrastructure
modernization, cloud transformation, and managed security solutions. We help
organizations execute complex programs with the rigor, structure, and
accountability required for real business outcomes.
We are a growing, remote-first company that values:
 ownership
 technical credibility
 delivery discipline
 client trust
 inclusive collaboration
If you want to lead meaningful modernization programs where your work
directly impacts enterprise resilience, compliance, and transformation outcomes,
we’d love to hear from you.