IT Support Decoded: L1 to L4—Why Your Business Needs Both
So you’re leading your company’s IT department. You have a mix of support engineers—from entry-level help desk staff (L1) to…
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Multi-Vendor Support Saves the Day: An Interview from the Frontlines of the CrowdStrike Response
On Friday, July 19, 2024, IT professionals worldwide were called to help their organizations recover when millions of Windows machines
The CrowdStrike Incident – Strategic Partnering for Crisis Management
The Triggering Event The recent CrowdStrike outage left little doubt that our mission-critical cyber infrastructure is still a work in