From Cost Center to Growth Catalyst: Reimagining IT as a Strategic Business Asset
For decades, IT was seen as a necessary expense, something you had to have to keep the lights on. Servers,…
Technology
Time-to-Engineering: The IT Support Metric That Matters Most
IT support has long been measured by how quickly a ticket is acknowledged, not how quickly it’s solved. However, as
IT Support Decoded: L1 to L4—Why Your Business Needs Both
So you’re leading your company’s IT department. You have a mix of support engineers—from entry-level help desk staff (L1) to
Multi-Vendor Support Saves the Day: An Interview from the Frontlines of the CrowdStrike Response
On Friday, July 19, 2024, IT professionals worldwide were called to help their organizations recover when millions of Windows machines
The CrowdStrike Incident – Strategic Partnering for Crisis Management
The Triggering Event The recent CrowdStrike outage left little doubt that our mission-critical cyber infrastructure is still a work in