Time-to-Engineering: The IT Support Metric That Matters Most
IT support has long been measured by how quickly a ticket is acknowledged, not how quickly it’s solved. However, as…
Choosing the Right Managed IT Support Services Provider
At first glance, the cost reductions that come from outsourcing technical talent always look good on paper. The actual experience
Multi-Vendor Support Saves the Day: An Interview from the Frontlines of the CrowdStrike Response
On Friday, July 19, 2024, IT professionals worldwide were called to help their organizations recover when millions of Windows machines
The CrowdStrike Incident – Strategic Partnering for Crisis Management
The Triggering Event The recent CrowdStrike outage left little doubt that our mission-critical cyber infrastructure is still a work in