Advanced Support Services
UP YOUR GAME WITH COMPREHENSIVE GLOBAL SUPPORT.
Enhance IT Administration
Xcelocloud Advanced Support Services builds on our robust Advanced Engineering foundation by adding a comprehensive suite of proactive, multi-vendor services, all centrally managed through XceloHub, our AI-driven support platform. These services enable organizations to offload time-consuming IT operations without compromising visibility or control. Whether you’re managing complex infrastructures, rolling out new deployments, or supporting a distributed workforce, Advanced Support provides the resources and expertise to keep your systems secure, efficient, and scalable—24/7.
Core Service Options
Reactive Support
Break/fix support for multiple OEMs
Proactive Support
Advisory, guidance, design, and more
Assigned Support Account Team
Day-to-day service delivery
Service Options
Global Service Desk
24/7 service desk support from remote Level 1 and Level 2 resources utilizing multi-language and globally distributed support centers
Onsite Desktop Support
Hands-on, end-user technical assistance anywhere in the world, delivering device setup, troubleshooting, and issue resolution through our global field engineering network
Field Services
Global field services with a dispatch operating system that integrates with existing service management software
Benefits
- Cost Efficiency
- Flexible Scaling
- Access to Specialized Expertise
- 24/7 Global Coverage
- Focus on Core Competencies
- Proactive Issue Resolution
- Resource Optimization
- Enhanced Security and Compliance