Organizations today rely on complex IT environments that integrate technologies from multiple vendors. When critical systems fail, the time to access skilled engineering support can mean the difference between swift recovery and prolonged downtime. That’s where multi-vendor support services like Xcelocloud’s MVSS365 provide rapid, expert-level intervention across diverse technologies to ensure operational resilience.
The Challenge: A Healthcare Crisis in the Making
When a critical healthcare provider faced a ransomware attack that jeopardized 10-40 terabytes of sensitive data, the stakes couldn’t have been higher. Discover how Xcelocloud’s MVSS365 multi-vendor support services turned a potential catastrophe into a success story, ensuring data integrity and operational continuity.
Recently, a prominent hospital experienced a severe ransomware attack that encrypted its SQL cluster — home to vital Epic databases. Backup systems were compromised, and even with SAN snapshots enabled, the SQL cluster failed to come online due to a quorum disk issue. Despite Microsoft support’s efforts, the problem persisted, threatening permanent data loss.
The MVSS365 Solution: Expertise Beyond Boundaries
Enter Xcelocloud’s MVSS365 team. Unlike traditional vendor support that focuses on isolated software issues, MVSS365 offers comprehensive multi-vendor expertise. Our level 4 engineers identified an obscure fix, leveraging deep knowledge across VMware, SANs, and hard disk technologies. This holistic approach restored the SQL cluster and Epic databases, averting disaster.
The Results: Data Recovered, Trust Earned
Thanks to MVSS365, the hospital not only recovered its encrypted data but also strengthened its IT resilience. The positive feedback underscored the value of having a multi-disciplinary support team capable of navigating complex crises with precision and speed.
Why MVSS365 Matters
Xcelocloud’s MVSS365 isn’t just about fixing problems; it’s about preventing them. Our multi-vendor support ensures that organizations’ IT environments remain secure, efficient, and resilient against even the most sophisticated threats.
Download the whole use case to explore how MVSS365’s expertise made a difference in a critical moment.
IT teams: Want to know which multi-vendor support services are powered by Xcelocloud? Contact us, and we will refer you to a partner who best meets your needs.
Bridget Hildebrand
Bridget Hildebrand heads marketing at Xcelocloud, using her decades of experience to drive creative go-to-market strategies for “partner-first” companies. When she’s not focused on creating content, she’s tending to her vineyard in the Arizona desert, blending her passion for tech and winemaking.