CUSTOMER ENGAGEMENT PROCESS
Xcelocloud’s process starts with a mutual educational format to EVALUATE the constantly-changing market and to understand your company’s environment, objectives and business requirements. Then we assist you in the DESIGN of the best set of solutions for your needs. As needed, we AGGREGATE these solutions/products on your behalf – creating cost savings and favorable contract terms on your behalf. Finally, we MANAGE the entire process from POCs to Deployment to Integrated Management from the Site Level to Application Visibility.
The ability to improve network and application performance, lower operating costs, and accelerate services delivery IS a reality — We strive to simplify a complex process and become an extension of your team.
We use a proven readiness framework to assess an organizations maturity, focusing on critical success factors related to evaluation, selection and implementation. We strive to fully understand all strategic objectives related to network, cloud and applications to match the very best solution(s) with the needs of your business.
Once we can clearly articulate the goals, objectives and solutions needed – we provide a DESIGN, a PLAN and a TIMELINE to execute upon together… The design may be complex, but Xcelocloud makes disruption easy for you and your business… We support you every step of the way!
Xcelocloud enables your business to have the freedom to choose the solutions, providers and carriers that provide you the most value – breaking you free from any constraints that any ONE carrier may limit you to… And because we price the market so frequently, we help drive real cost savings into our model on your behalf as desired, knowing every design requires customized terms and conditions – of course! We support you with the people and tools it takes to implement your design efficiently and effectively!
You have the option of having your aggregated network managed 24/7/365 by a domestic world class Network Operations Center. For global customers, translation services are available as needed and your Applications’ Cloud Controller will be integrated into the solution whenever possible. Proactive alerting, advanced reporting capabilities and seamless ticketing pathways are typically a part of the package! Schedule your remote or live demo today to get a feel for the Xcelocloud difference!