How we work

We provide Advanced Engineering, Advanced Support, Product Development, and Strategic Services, white-labeled, to our partners for their enterprise clients.

Our solutions and curated partner eco-system are carefully selected with the Xcelocloud Difference in mind: Expertise, Experience, and Execution.

Expertise in Advanced Engineering, Advanced Support, Product Development, and Services.

Our team has honed this expertise through decades of experience developing, managing, and operating global services programs for the largest resellers and distributors.

By cutting our teeth in our own data centers, large enterprise companies, and public sector, we extend unique skills and understanding to your team.

Tier 3Teams built into support POD’s (Xcelocloud term for a group of engineers), each supporting a manufacturer or provider

Certified: Engineers are certified in most of the leading manufacturers and cloud providers

Cross Platform Expertise: Leveraging years of operational experience to design, manage and support your team

Depth: Globally focused, working with large enterprise companies and multinational resellers

Vendor Agnostic: Our solutions are purpose built to meet the complex requirements of your business

Experience to design, deploy, and coordinate multi-vendor solutions across complex enterprise IT.

Experienced, proven talent matters when achieving true modernization on-premise or in the cloud. This is an area that sets Xcelocloud apart from the rest: Industry-leading services and a partner eco-system comprising the best technology available.

We maintain this standard through vigorous training, certification, and constant vetting of each solution. We integrate every workflow into XceloHub to deliver customer outcomes and granular reporting.

Execution Trusted by Our Customers and Partners

Our delivery engineers follow ITSM principles and our proven processes for success.

Our team extends your engineering and support programs with real-time global support 24x7x365.

Our technical assistance center is a seamless combination of specialized engineers, responding to and remediating issues in your environment while providing service desk and workflow support.

Our team will partner with you to provide industry best practices and guidance at each step in the process.

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