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05 · Scoped · Xcelocloud Project Services

Outcomes, not just extra people.

Scoped, milestone-driven delivery of migrations, implementations, integrations and platform builds, led by a project manager who owns the outcome and handed off to Managed Services when the work is done. Nothing is left without an owner.

In practice · Migration

A territorial government needs a virtualization roadmap and migration plan across aging infrastructure.

Xcelocloud assesses the estate in a Discovery phase, sequences workloads by risk and executes the migration in milestones. Managed Services absorbs steady-state operations on completion.

1
Accountable Program Manager per engagement
L4
Lead Architect owns technical design
≤110%
Of planned milestone hours, on-budget target
7 days
Typical scheduling start after approval
What is included

What a project includes

Defined finish line
Clear scope, deliverables and milestones with acceptance criteria set at mobilization.
Named delivery team
Program Manager, Project Manager per workstream, Level 4 Lead Architect, Level 3 engineers and Field technicians.
Multi-vendor execution
One team across Microsoft, network, virtualization, storage and cloud, so integrations stay with one accountable owner.
Governance that scales
Weekly status, milestone gates, steering committees sized to the engagement band.
Stabilization
The engineering team stays engaged through the post-deploy window.
Built-in hand-off
Acceptance artifacts become the documentation Managed Services uses to run the environment.
Size it

How large is the engagement?

1,200 h
1006000+
Band 2
1,200 planned hours

Bi-weekly status reviews; steering at milestone gates. If the engagement grows into a new band, governance moves with it automatically.

Indicative only. Your Customer Success Manager confirms tiering during onboarding and reviews it at each business review.
Shape it

Choose an engagement model

  • Fully scoped, fixed deliverables
  • Milestones with acceptance criteria defined up front
  • Xcelocloud owns delivery on the agreed timeline
Service levels

Milestone-based service levels

Measured monthly, published in XceloHub by the fifteenth business day, reviewed with you at every business review. Where a target is missed, you see the root cause and the corrective action, with an owner.

Coverage
Microsoft 365, Azure, Entra ID, IntuneCopilot, Azure AI, Anthropic ClaudeFabric, Synapse, Power BI, DatabricksVMware, Nutanix, Windows Server, Red HatCisco, Aruba, Fortinet, Palo AltoAWS, Google Cloud, hybrid
Service levelWhat is measuredTarget
Milestone on-time deliveryMilestone acceptance against the agreed dateOn or before target plus grace window, financially backed
Milestone on-budget deliveryHours consumed vs planned for the milestoneAt or below 110%
Governance cadenceStatus reports, briefings, steering reviewsEach delivered on schedule
Powered by XceloHub

Every ticket, alert, change and report lives in one place.

XceloHub is the platform Xcelocloud built to run every service it delivers. Project Services runs on it alongside every other Xcelocloud service you buy, so the record, the governance model and the SLA are the same whether the work is reactive, always-on, scoped or on site. Integrates with the ITSM you already run.

Your ITSMVendor TACsMonitoringSecurity toolsCloud tenantsField techsEngineering PODsService deskXCELOHUB
What organizations get
Time back
Projects delivered without pulling internal engineers off daily priorities.
Lower cost
Specialized skills without building a team you only need once.
Lower risk
Assessment-first Discovery and validated reference builds catch problems before production changes.
One experience
A smooth move from project to steady state under the same platform and governance.
Works with every Xcelocloud service
All services →
ReactiveAdvanced Break FixAlways-onManaged InfrastructureAlways-onManaged SecurityAlways-onManaged CloudAlways-onGlobal Service DeskOn-siteField Services

Talk to an engineer about Project Services.

A free advisory session, scoped to your environment and your vendors. Partners: ask about delivering this under your own brand.

Book an Advisory SessionPartner with us