Xcelocloud runs the cloud estate so your team can focus on the business.
The cloud component of Xcelocloud Managed Services: Azure subscriptions and the Microsoft 365 tenant operated day to day by engineers with delegated, audit-logged access. Monitoring, remediation, governance and change, not just recommendations. Delivered with the depth of the Xcelocloud Microsoft practice, on the same platform as every other service.
A mid-market manufacturer runs three Azure subscriptions and a 2,500-seat Microsoft 365 tenant as a side job for two infrastructure engineers. Secure score drifts, budgets are missed and a hyperscaler advisory tier keeps sending recommendations nobody has time to implement.
At Remediate, Xcelocloud engineers take delegated access, bring policy, tagging and budgets to baseline in the first month, and own incidents 24/7. The monthly report shows secure score up, Azure spend down, and the two engineers back on the plant network project.
The operating core, included at every tier
How much of the estate is managed?
Several subscriptions, a production tenant and a steady request stream. Most organizations start at Remediate here. A managed resource is any Azure resource or Microsoft 365 workload Xcelocloud operates; the monthly report shows the live count.
Choose the operating depth
- Operated to runbook: 24/7 monitoring and automation
- Runbook remediation of known conditions, around the clock
- Engineers act on everything else in business hours (8x5)
- P1 response within 4 business hours
- Standard runbook changes pre-approved; others ticketed
Response targets by priority and tier
Measured monthly, published in XceloHub by the fifteenth business day, reviewed with you at every business review. Where a target is missed, you see the root cause and the corrective action, with an owner.
Monitoring-generated P1 and P2 alerts open tickets automatically at every tier. The monthly report covers response attainment, requests, managed resource count, secure score trend, cost findings and savings realized, and changes executed.
| Priority | Monitor | Remediate | Full Lifecycle |
|---|---|---|---|
| P1 · production down or security event | 4 business hours; updates every 4 h | 1 hour, 24/7; hourly updates | 15 minutes, 24/7; updates every 30 min |
| P2 · degraded with workaround | 8 business hours; daily updates | 4 hours, 24/7; updates every 4 h | 2 hours, 24/7; updates every 2 h |
| P3 · non-critical or deadline request | Next business day | Next business day | 8 business hours |
| P4 · standard request | 3 business days | 3 business days | Next business day |
Every ticket, alert, change and report lives in one place.
XceloHub is the platform Xcelocloud built to run every service it delivers. Managed Cloud runs on it alongside every other Xcelocloud service you buy, so the record, the governance model and the SLA are the same whether the work is reactive, always-on, scoped or on site. Integrates with the ITSM you already run.
Talk to an engineer about Managed Cloud.
A free advisory session, scoped to your environment and your vendors. Partners: ask about delivering this under your own brand.