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A global aviation services provider unified fragmented IT operations under one managed service, achieving seven-figure cost savings and 24/7/365 global support.

A global manufacturer replaced an aging router fleet with a unified Cisco SD-WAN platform, without disrupting voice services or operations at a single site.

Xcelocloud modernized a fragmented Active Directory environment for 1,200 users without the costly complete rebuild the agency expected, and with zero downtime.

A fast-growing municipality moved its entire Microsoft 365 environment to a government-compliant cloud, with zero data loss and zero disruption to daily operations.

A global manufacturer went from an inconsistent, site-by-site network to a single standardized SD-WAN platform, evaluated, deployed and managed end-to-end by one partner.

A rearchitected high-performance computing environment gave a public university's students, faculty and researchers enterprise-class AI compute without an enterprise price tag.

Most organizations don't have an AI problem; they have a data problem that AI exposes. Xcelocloud's new Microsoft Data & AI designation, and the four problems that decide whether a Data & AI investment pays off.

A structured starting point for AI: executive workshops, technical analysis and financial modeling across five readiness dimensions, ending in a prioritized 12–24 month roadmap and 90 days of advisory support.

Managed Infrastructure, Managed Security and the Global Service Desk under one contract, one pricing model and one accountable owner, sized by a single measure: Bundle Units.

Copilot surfaces whatever a user can already reach. Why readiness is harder than the license, what Microsoft's own guidance leaves to you, and a roadmap for getting from pilot to a safe, well-used deployment.

Most hybrid failures happen where a hypervisor meets storage, identity meets SaaS or a security agent meets an OS. What the seams cost, why the in-house-versus-outsource framing no longer fits, and what to ask any multi-vendor provider.

One accountable team for the Microsoft estate: CSP licensing plus break fix, managed, project and field services, backed by four Microsoft Solutions Partner designations and a certified Level 3 and Level 4 bench.

Microsoft has folded three Azure solution paths into one Cloud & AI Platforms designation, rewritten its certifications around AI agents, and moved co-sell to the Marketplace. What it means for anyone planning data and AI spend.

Ranked No. 26 on CRN's 2026 Fast Growth 150, Xcelocloud's second consecutive year on the list of the fastest-growing solution providers in the IT channel.

Xcelocloud climbs to No. 748 overall on the Inc. 5000, driven by 461.73% growth in multi-vendor IT support, with No. 24 in IT Services and No. 30 in Dallas–Fort Worth.

24/7 reactive break fix with direct access to Level 3 and Level 4 engineers across 25+ vendors, governed through XceloHub. Works alongside existing OEM contracts rather than replacing them.

On-site installs, dispatch and infrastructure buildouts across the U.S., EU and Asia-Pacific. Every request submitted, tracked and documented through XceloHub.

Infrastructure management, security and the end-user help desk under one team on one platform. Buy each on its own or combine them; every service runs across every vendor in the environment.

Scoped, discrete technical work taken from plan to production: assessments, migrations, implementations and integrations, with a project manager who owns the outcome.

Co-managed 24/7 security operations. Xcelocloud runs the platforms; the organization keeps administrative control and approves remediation, with full visibility into every investigation.

Follow-the-sun Level 1 and Level 2 help desk across the Americas, EMEA and APAC. Multilingual agents, skill-based routing and multi-vendor triage, tracked in XceloHub.

CRN's Channel Chiefs list recognizes leaders shaping the IT channel through vision, execution and influence. Matt Carey leads Xcelocloud's partner-led, white-label go-to-market.

Microsoft disables TLS 1.0 and 1.1 for all Azure Storage accounts on February 3, 2026. What changes, who is at risk, and how to find and fix legacy clients before it becomes an incident.

Why Managed Detection and Response makes sense for small and mid-sized IT teams, and why an MDR that works across every vendor in the stack beats one tied to a single platform.

On the Inc. 5000 recognition: Xcelocloud grew by solving a persistent problem for enterprise IT, too many vendors and too much complexity, rather than by chasing trends.

A behind-the-scenes look at how a white-label services engine, built to make partners successful rather than to be seen, made the Inc. 5000.

Multi-vendor engineers recovered a hospital's encrypted SQL cluster and Epic EHR databases after ransomware froze patient records and compromised backups.

A remote territorial government used an independent, vendor-neutral assessment from Xcelocloud to weigh a VMware upgrade against a move to Nutanix hyper-converged infrastructure.

Xcelocloud debuts at No. 8 on CRN's 2025 Fastest-Growing Solution Providers list, built on partner-first delivery and a people-powered support model.

A global Fortune 500 company with 17,000 employees replaced its legacy Microsoft support program with multi-vendor support covering 15+ IT vendors under one agreement.

When a faulty CrowdStrike update took down Windows systems worldwide, Xcelocloud's multi-vendor engineers restored thousands of machines between Friday night and Monday morning.

A 2,000-employee industrial equipment services company extended its Xcelocloud partnership from IT operations into 24/7 managed security, without adding headcount or complexity.

A publicly traded residential-property group refreshed every branch workstation across 150+ leasing offices without interrupting day-to-day leasing activity.

Xcelocloud built an entirely new, cloud-based IT environment on a compressed timeline to prepare a divested industrial equipment company for acquisition.

Break-fix is fading because business cannot afford reactive IT. What strategic, always-on support looks like, and how it moves organizations from recovery to resilience.

IT is no longer a back-office expense. How forward-thinking organizations are turning infrastructure, support and operations into a driver of speed, innovation and competitive advantage.

Support has long been measured by how fast a ticket is acknowledged, not how fast it is solved. Why time-to-engineering, the moment a real engineer starts working your problem, is the metric that matters.

What L1 through L4 support actually means, why tiered escalation protects your senior engineers, and how to close the gap between a help desk and the experts who resolve the hard problems.

An interview from the front lines of the July 2024 CrowdStrike response: how a multi-vendor support team recovered thousands of Windows machines while single-vendor queues stalled.

The CrowdStrike outage showed how fragile mission-critical infrastructure still is. Why strategic multi-vendor partnering is the crisis-management model IT has reached a tipping point on.