Challenge
Dozens of vendor contracts, slow cross-vendor escalation and internal engineers consumed by vendor management.
Solution
Advanced Break Fix with direct-to-Level-4 access across 25+ vendors, all incidents governed through XceloHub.
Outcome
Lower mean time to resolution and internal engineering capacity returned to strategic work.
Service
Advanced Break Fix
Date
July 20, 2025
Pages
2
Practices
Microsoft, AWS
Industries
Technology & print services