Xcelocloud follows mature and proven processes, standardizing on ITSM principles:
Strategy → Design → Transition → Operations → Improvements
Xcelocloud services are built upon proven and repeatable processes following ITSM standards. IT Service Management (ITSM) refers to the entirety of Xcelocloud activities – directed by policies, organized and structured in process and supporting procedures – that are performed by Xcelocloud to design, plan, deliver, operate and control IT services.
Xcelocloud teams leverage our proven assessment framework to Evaluate our clients business requirements. Upon completion and after analyzing all data points, they Design a solution in partnership with our client that addresses their outstanding business requirements. Once a design is selected, contracts and vendor solutions can be Aggregated for flexibility, operational control and long term Management and support.