NOCaaS
Network Operations Center as a Service
Xcelocloud Managed IT Platform is a comprehensive offering that addresses
several key areas of your environment: Monitoring, Service Desk, Support,
Remediation, Unified Security Management and Professional Services.
MON I T OR I NG
- Tier 1 Support 24/7/365
- Proactive Surveillance and Diagnosis
- Ticket and Escalation Management
- Performance Analytics and Trend Reports
S E R V I C E D E S K
- 24/7/365 Technical Support
- Voice, Data, UC and IT
- Proactive and Reactive Communication
- Ticket and Escalation Management
AD V ANC E D E NG I N E E R I NG & MANAG EME N T
- Managed IT for Customner Assets
- Service Desk
- Application Automation + Tier 3 IT Support
- Dashboards & Analytics
R EME D I A T I ON
- Tier 2 Support
- Element and Carrier Management
- Ticket and Escalation Management
- Event and Log Correlation
UN I F I E D S E C UR I T Y MANAG EME N T ( S OC )
- SIEM & Log Management
- Asset Discovery & Vulnerability Assessment
- Behavioral Monitoring & IDS/IPS
P RO F E S S I ONA L S E R V I C E S
- Tier 3 IT and Engineering Support
- Projects and Project Management
- Smart Hands/On-site IT Support