NOCaaS

Network Operations Center as a Service

Xcelocloud Managed IT Platform is a comprehensive offering that addresses
several key areas of your environment: Monitoring, Service Desk, Support,
Remediation, Unified Security Management and Professional Services.

MON I T OR I NG

  • Tier 1 Support 24/7/365
  • Proactive Surveillance and Diagnosis
  • Ticket and Escalation Management
  • Performance Analytics and Trend Reports

S E R V I C E  D E S K

  • 24/7/365 Technical Support
  • Voice, Data, UC and IT
  • Proactive and Reactive Communication
  • Ticket and Escalation Management

AD V ANC E D  E NG I N E E R I NG  &  MANAG EME N T

  • Managed IT for Customner Assets
  • Service Desk
  • Application Automation + Tier 3 IT Support
  • Dashboards & Analytics

R EME D I A T I ON

  • Tier 2 Support
  • Element and Carrier Management
  • Ticket and Escalation Management
  • Event and Log Correlation

UN I F I E D  S E C UR I T Y  MANAG EME N T  ( S OC )

  • SIEM & Log Management
  • Asset Discovery & Vulnerability Assessment
  • Behavioral Monitoring & IDS/IPS

P RO F E S S I ONA L  S E R V I C E S

  • Tier 3 IT and Engineering Support
  • Projects and Project Management
  • Smart Hands/On-site IT Support